Frequently Asked Questions

Question: I’m experiencing difficulties placing an on line order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage

 
Question: How do I print my email voucher?

Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the print specification of your printer.

 
Question: What delivery and postal options do I have?

Answer: 
Gift Vouchers can be emailed free of charge.
Can be mailed 1st class in a gift wallet from £5.95
 

Question: Can I have a VAT receipt for my purchase

Answer: A VAT receipt will be issued as part of your order confirmation. 

 
Question: I’ve received my voucher, there is a mistake on it can I get it amended?

Answer: Yes, please do contact us; we can amend or re-issue a voucher

 
Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query

 
Question: Can I extend or refund my voucher?

Answer: Unfortunately, vouchers cannot be refunded; vouchers can be extended; for extenuating circumstances, please contact us.

 
Question: I have only part used my voucher. Can I carry forward the balance?

Answer: Unfortunately, each voucher has a unique identity code that can only be used for one transaction

 
Question: How do I redeem my voucher?

Answer: Prior booking is essential, please contact us on the following telephone number: 01727 323061 or by e-mail
info@hazels-stalbans.co.uk